Our policy lasts 30 days. If 30 days have gone by since your receiving, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURN / REFUND EXCEPTIONS:
Several types of goods are exempt from being returned. Clothing items, all shoes and all of our mugs are non-returnable unless there is a defect.
If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering, please contact us at email@example.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.
Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear/jewelry. If you need any further information please contact us at firstname.lastname@example.org for more information.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
DAMAGED / FAULTY ITEMS:
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via email email@example.com
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.
On occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
Please note we are unable to issue a refund for nor cover any damage which has been caused by pets after items have been received e.g. ripping, scratching or tearing.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.
LATE or MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALES ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please make sure to doublecheck your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.