2021 Pandemic Update
PLEASE NOTE: Due to the current worldwide Covid-19 pandemic delays may occur on the final delivery of your order. Please allow some extra time for the parcel to be handed to the domestic postal service of your country (e.g. USPS) as social distancing measures are implemented and such facilities are running at limited capacity for the safety of everyone involved.
Please note that the tracking numbers provided may take longer than usual to update and on occasion may only update once they arrive to the final destination for final delivery.
We are here to help and if you have any queries whatsoever please be sure to reach out so we may assist. We will make sure we get your order to you safely and as swiftly as possible.
Order Processing & Shipping
Please allow 3-5 days for your order to process. Please be sure to add this processing time to your shipping estimates.
Once your order has been marked as shipped you will receive an email with a tracking number. The below estimated time frames then kick into effect once the tracking is accepted.
Need help with tracking? contact us.
WORLDWIDE STANDARD SHIPPING
(Estimated 20-30 Business Days due to Covid-19)*
FREE Standard Shipping on an order over $75
|Standard Shipping:||$4.95 Standard Shipping fee per item|
**The above are estimates, please consider that delays can occur. If you need something quickly, use our premium.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, impact of pandemic we are unable to guarantee shipping times. These are only estimates.
Wrong Address :
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
Costs to reship the package will be invoiced to the customer.
Marked as delivered :
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering but has not successfully arrived to you we will endeavor to resend a replacement order to you.
This is left to the discretion of randconcept.com, however in this specific scenario we cannot issue a refund.
Please contact us so we can help at firstname.lastname@example.org. Each case is different so be sure to include all relevant information when contacting us.
Import taxes / Refusal of package :
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
Please see our full Refund Policy Here